Terms and Conditions.

These Terms and Conditions apply to all business relationships between palstudios (Philipp Zhou, Neusser Str. 125, 40219 Düsseldorf, Germany) and its clients. They apply exclusively to entrepreneurs within the meaning of § 14 BGB (German Civil Code), legal entities under public law, and special funds under public law. The Terms and Conditions apply in the version valid at the time of conclusion of the contract.

Deviating, conflicting or supplementary terms and conditions of the client shall only become part of the contract if palstudios has expressly agreed to their validity in writing.

Our offers are non-binding and subject to change. A contract is only concluded when palstudios confirms an order in writing (e-mail or written order confirmation) or commences production. The client's order constitutes a binding contractual offer. Offers prepared by palstudios are valid for 14 days unless otherwise stated.

palstudios produces custom textile products on behalf of and according to the specifications of the client. The client is responsible for providing print-ready artwork files, correct specifications and any required approvals.

Delivery times are indicative and non-binding unless expressly agreed in writing as fixed deadlines. Standard delivery times: 4–8 weeks after receipt of confirmed artwork and advance payment. palstudios reserves the right to make partial deliveries. Risk passes to the client upon handover to the carrier.

Minimum order quantity (MOQ): generally 50 units per article and colour, unless otherwise agreed in writing.

All prices are net prices plus applicable VAT. Price quotations are made individually based on product specifications, quantities and printing techniques. Setup costs and samples are charged separately unless included in the offer.

Payment terms: 50% deposit upon order confirmation, 50% before shipment, unless otherwise agreed. Payment is due immediately upon invoicing without deduction. In the event of late payment, palstudios reserves the right to charge statutory default interest (§ 288 para. 2 BGB: 9 percentage points above the base interest rate).

The client is responsible for providing print-ready artwork files in the required format (vector files .ai, .eps, .pdf; min. 300 dpi for raster images). palstudios checks files for technical printability but does not check for trademark, copyright or other third-party rights. The client warrants that they hold all necessary rights to the submitted artwork and indemnifies palstudios against any third-party claims.

Minor colour deviations between screen display and printed result are technically inherent and do not constitute a defect. Production sampling is available on request at additional cost.

palstudios warrants that goods are free from defects at the time of transfer of risk. The client must inspect goods immediately upon receipt and report any visible defects in writing within 7 days of delivery (§ 377 HGB). Concealed defects must be reported immediately upon discovery.

Industry-standard tolerances apply: quantity deviations of ±5% are acceptable and do not constitute a defect. In the event of a justified complaint, palstudios may at its own discretion rectify the defect, deliver a replacement or credit the amount. Further claims, in particular claims for compensation for consequential damages, are excluded unless caused by gross negligence or wilful misconduct.

All delivered goods remain the property of palstudios until full payment of all outstanding invoices. The client may not pledge or transfer ownership of the reserved goods.

Designs, patterns, samples and technical documents created by palstudios remain the intellectual property of palstudios and may not be reproduced or disclosed to third parties without written consent. The client grants palstudios the right to use produced goods for portfolio and marketing purposes (website, social media), unless explicitly prohibited in writing.

palstudios is liable without limitation for damages resulting from injury to life, limb or health, and for damages caused by intentional or grossly negligent breach of duty. In all other respects, liability is limited to foreseeable, typically occurring damage. Liability for indirect damages, loss of profit and consequential damages is excluded.

The processing of personal data is carried out in accordance with our Privacy Policy, available at palstudios.de/en/privacy-policy.

German law applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for all disputes arising from the contractual relationship is Düsseldorf, Germany, provided the client is a merchant, a legal entity under public law or a special fund under public law.

Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.